Terms & Conditions



The following terms and conditions govern all use of the www.chubbeecloud.com website and all content, services and products available through the website, including, but not limited to, the client area (collectively referred to as the Site). The Site is owned and operated by Chubbeecloud Sdn Bhd. The Site is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies including, without limitation, the company's privacy policy and procedures that may be published from time to time on this Site by Chubbeecloud Sdn Bhd.

Chubbeecloud Sdn Bhd provide personalised confectionary for individuals, corporations and charities/events by way of gift box delivery or single piece packed orders. Please read this agreement carefully before accessing or using the Site. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services.


Product Information

Although measures are taken to ensure the information in our catalogs and on this website is as timely and accurate as possible, ChubbeeCloud assumes no responsibility for the accuracy of such information or its relevance to a specific use or application. Actual performance of products may vary based upon many factors and may be less than stated. Differences in size, shapes, colours, pictures uploaded as well as designs, may affect product performance. We strongly recommend client to upload pictures with clean/bright background and larger object. Actual products may differ slightly in appearance to images shown as every marshmallow is slightly varied in sizes. Please note all marshmallows are not uniform in square shape. Kindly note that normal paper printing and food product printing are different and the images produced will vary in printing outcome.


User Content

All customer-supplied imagery must be for personal usage only. Where necessary customers must satisfy themselves they have undertaken all steps to ensure images can be produced without infringement of copyright or in violation of requirements by a third party.

You are prohibited from posting or transmitting to or from the Website any material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience. You are not allowed to use images for which you have not obtained all necessary licenses and/or approvals.

ChubbeeCloud assumes no responsibility or liability for any image requests that are produced on behalf of a customer for personal use only and the customer undertakes all ownership of responsibility for image selection.


Intellectual Property

By including any User Content in a Product, you grant us, and warrant that you are entitled to grant to us, a non-exclusive, royalty-free, irrevocable license (including the right to grant sub-licenses through multiple tiers) to use, reproduce, adapt and distribute that User Content in order to perform obligations and exercise rights under these Terms. For the avoidance of doubt, the license under this clause will survive any termination of these Terms or any cancellation, suspension or lapse of the relevant Account. You acknowledge that all copyright, trademarks and other intellectual property rights in and relating to ChubbeeCloud are owned by, or licensed to, us. You may use and access ChubbeeCloud only to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available. No-one may copy, distribute, show in public or create any derivative work from ChubbeeCloud, or any of the material, which is accessible through ChubbeeCloud unless properly licensed to do so by us. You are not allowed to use ChubbeeCloud (or to copy or use any material found on ChubbeeCloud) for any commercial purpose other than to conduct the purchase of a Product from ChubbeeCloud.

The Client(s) hereby permit and allow the company to display any images covered by this contract and to generally promote the business by means of advertising, publicity material, websites, exhibitions, competitions, magazine articles, and other such media, providing that the images are used lawfully and without damage to the Client(s). It is specifically agreed that the Material may be used on Facebook, Instagram and / or such other social media forums as is desired, and that the Clients’ may be tagged, or otherwise identified, unless otherwise agreed in writing.


Acceptance Order & Cancellation Policy

We reserve the right to reject or refund your orders. In the event of rejection, we will refund the payment received via the payment method used to place the order previously.

Please note that, as Products are personalized, you do not have any right to cancel your contract to buy them and return them to us. Although you do have the right to reject any product which is faulty or not as described in our specifications.

Any time periods or dates stated for delivery of Products are estimates only. We rely upon third party delivery services, and we do not accept liability for any failure to deliver Products within specified time periods or by specified dates.


Refund Policy

All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 3 days of receipt with your order number, name, address and reason for return/exchange. We strictly do not offer any cash refund under any circumstances.



All contents inside the website is for information only. We are not liable for any loss or damage, directly or indirectly whatsoever, loss of data or profit or any other matters. Which has negative impact to you due to use of this website. ChubbeeCloud is not liable for any others issue which is not under our control or beyond our control.

ChubbeeCloud reserves the right to revise these terms and conditions at any time by updating this page. Please visit this page each time you enter this site as your continued usage and access of this site after we change the terms and conditions on this page will constitute acceptance to these changes.


Feedback and Enquiry 

We value your opinions and feedback. If you have comments or questions regarding our website. Please contact us at hello@chubbeecloud.com.