FAQs

 

Orders

 

Q1: How does ChubbeeCloud work?
You can upload images from Facebook, Instagram, your desktop and/or camera roll. We provide many pre-designed pictures for your selection as well. Arrange your design within the box and use the user-friendly shopping cart to complete your payment. Start creating your ChubbeeCloud now!

 

 Q2: How do I know my order has been confirmed?

You will receive a confirmation email from us at the email address you have provided to us. Do check your junk/spam folder if the confirmation email doesn't show up in your inbox as this is an automatically generated email.

 

Q3: Do ChubbeeCloud Gift Box come with a message card?

Yes! Each ChubbeeCloud Gift Box comes with a complimentary message card. Remember to include your name so that the recipient will know that the gift is from you. If you wish to remain anonymous, simply leave out the sender details in the message column.

 

Product Info

 

Q1: What ingredients are in ChubbeeCloud's Marshmallows?
Sugar, Corn Syrup, Dextrose, Gelatine (Halal), Corn Starch, Food Flavour.

 

Q2: Do you use Halal ingredients?
Our marshmallows are made from Halal ingredients. Our marshmallows are purchased from manufacturers that are certified Halal.

 

Q3: What is Edible ink?
Your images will be printed with special dedicated printers using special edible ink made from food colouring. Edible inks are specially formulated food-grade coloring mixtures purposed for printing onto various confectionery products such as cookies, cakes, or pastries.

 

Q4: Is edible ink safe to be consumed?
Absolutely! The edible ink that we are using are imported directly from USA with FDA approved & Kosher certified ingredients.

 

Q5: How long can I store my ChubbeeCloud Marshmallows?
The marshmallows can be kept up to 6 months in a cool dry place under room temperature, away from direct sunlight/ heat. We recommend that you consume them within 14 days. 
Avoid storing it in the refrigerator as the marshmallows will harden up.

 

Q6: What should be the size or resolution should my picture be?

Images with a resolution of 200dpi is usually sufficient. The higher the quality of your original picture, the better the finished result will be. However, if you happen to have uploaded a very small image, the quality may be affected if it needs to be enlarged.

 

 

Special Order For Occasions

 

Q1: Do you accept large orders for special occasion?
Yes we do! We take large orders for special occasions: weddings, parties, corporate and branding gifts too! Place your order from our shopping cart or email us at hello@chubbeecloud.com

 

 If you still have questions, please send them along to hello@chubbeecloud.com