Q1: Can I change or cancel my order?
We are sorry, you are not allowed to change or cancel the order after you have submitted the payment.


Q2: When will you ship out my ChubbeeCloud?
We will ship out your ChubbeeCloud based on your selected ship out date. Please refer to the table below.


Klang Valley* 

(excluding Sg Buloh, Kajang, Klang, Port Klang)

Monday to Friday (Orders before 5pm)
*Orders will be delivered the next working day
Door to door
Peninsular Malaysia (exclude selected areas in Klang Valley) 3-4 working days Pos Laju
East Malaysia 5-6 working days Pos Laju
International Shipping 7-14 working days International Shipping


Q3: Do you operate during the weekends?
Our operation time are from Monday - Friday ( 10.00 am - 6.30 pm). We are closed on Saturday, Sunday and Public Holidays.


Q4: Is edible ink safe to consume?
Absolutely! The edible inks that we are using are produced in USA with FDA approved ingredients. The edible inks also FDA registered & Kosher certified.


Q5: Can I request a specific time for delivery?
Unfortunately not. Our delivery time is fix between 11.00 am - 7.00 pm.

Q6: What if the recipient is not around at the time of delivery?
For House : We will leave the parcel in front of the house/inside the mailbox or guard house and inform the receiver.
For Office : We will leave the parcel to the receptionist.