Q1: Can I change or cancel my order?
Once your orders have been placed, there will be no refunds nor can any changes be made.


Q2: When will you ship out my ChubbeeCloud?
We will ship out your ChubbeeCloud based on your selected ship out date. Please refer to the table below.


Klang Valley* 

(excluding Sg Buloh, Kajang, Klang, Port Klang)

Monday to Friday

(Orders placed before 5pm will be delivered the next working day)

Door to door
Peninsular Malaysia (exclude selected areas in Klang Valley) 3-4 working days Pos Laju
East Malaysia 5-6 working days Pos Laju
International Shipping 7-14 working days International Shipping


Q3: Do you operate during the weekends?
Our operating hours are from Monday - Friday ( 9.30 am - 6.30 pm). We are closed on Saturdays, Sundays and Public Holidays.


Q4: Can I request a specific time for delivery?
Unfortunately, we are not able to deliver your order at a specific time as our riders follow the most efficient route (i.e. the shortest route) in carrying out their duties. Our delivery time is fixed between 11.00 am - 7.00 pm.

Q5: What if the recipient is not around at the time of delivery?
For House : We will leave the parcel in front of the house/inside the mailbox or guard house and inform the receiver.
For Office : We will leave the parcel to the receptionist.


Q6: Can you make sure I will receive my parcel on the specific date which I have chosen?
Kindly note that we will ship out the parcel based on your chosen ship out date. However, since the delivery will be fulfilled by a third party delivery company, we do not have full control on the exact date that you will receive your parcel. Usually for Klang Valley (selected area) you will receive your order on the chosen ship out date but for outstation will be at least 2-6 working days depending on area. Do place your order earlier to avoid any disappointments especially during festive seasons as there may be a posibility of delay due to high volume of orders as well.