Q1: Can I change or cancel my order?
We are sorry, you are not allowed to change or cancel the order after you have submitted the payment.
Q2: When will you ship out my ChubbeeCloud?
We will ship out your ChubbeeCloud based on your selected ship out date. Please refer to the table below.
|AREA||ESTIMATED DELIVERY TIMES||SHIPPING METHOD|
(excluding Sg Buloh, Kajang, Klang, Port Klang)
|Monday to Friday (Orders before 5pm)
*Orders will be delivered the next working day
|Door to door|
|Peninsular Malaysia (exclude selected areas in Klang Valley)||3-4 working days||Pos Laju|
|East Malaysia||5-6 working days||Pos Laju|
|International Shipping||7-14 working days||International Shipping|
Q3: Do you operate during the weekends?
Our operation time are from Monday - Friday ( 10.00 am - 6.30 pm). We are closed on Saturday, Sunday and Public Holidays.
Q4: Is edible ink safe to consume?
Absolutely! The edible inks that we are using are produced in USA with FDA approved ingredients. The edible inks also FDA registered & Kosher certified.
Q5: Can I request a specific time for delivery?
Unfortunately not. Our delivery time is fix between 11.00 am - 7.00 pm.
Q6: What if the recipient is not around at the time of delivery?
For House : We will leave the parcel in front of the house/inside the mailbox or guard house and inform the receiver.
For Office : We will leave the parcel to the receptionist.
Q7: Can you make sure i receive my parcel on the specific date which i choose?
Kindly note that we will ship out the parcel based on your chosen ship out date. However, since the delivery is depending on the third party delivery company, we will not able to have full control on the exact date that you will receive your parcel. Usually for Klang Valley (selected area) you will recevied on the chosen ship out date but for outstation will be at least 2-6 working days depending on the area. Please order earlier to avoid disappointment especially during festive season as there is a posibility of delay due to high volume of orders as well.